Refund & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 8 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Returns

You have 30 days to request a return of an item from the date you receive it, after our approval you need to follow the instructions we attached for the return acceptance. Steps for returning a product and getting a refund:

1 / You take photos (there should be at least one containing a shipping label), videos about the item’s issues then send them to our email: [email protected]
2 / Wait for our acceptance with the instructions
3 / You do return shipping (You need to do this within 29 days)
4 / Our warehouse confirms receipt of your item returned in good condition.
5 / We refund your order

* Attention: We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
* Item can not be returned after 30 days from the date you receive it

Refunds

Your satisfaction is our #1 priority. Therefore,  you can request a refund for faulty products.

If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Bambowear.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of toykidmama.com

*You must submit refund requests within:

  • 15 business days after the order is delivered.
    Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization.
  • 90 business days since your order was placed. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. 

Mail: [email protected] and that we will process the FREE exchange

Please do not send your purchase back to us unless we authorize you to do so.

Defected

If you discover your order is flawed you would like to contact us at Mail: [email protected] with photos of the Products product (no got to return the item) we’ll immediately send a new Products

Not as described or wrong Product

If you discover your order is flawed you would like to contact us at Mail: [email protected]  with photos of the merchandise we’ll providing a return shipping label once it’s tracking we’ll ship a
new Products immediately

Change of mind:

Change of Mind isn’t acceptable. No Any return Or Refund will Process.

Please Note! color or texture could also be different from the photo as each product is natural and
handmade.

Cancel order

we usually ship immediately the orders

Therefore if you would like to cancel your order please contact us immediately will send an invitation by
the processing department but we will not guarantee however you’ll always return the order
once you received

* All refunds are going to be issued after receiving the returned product and inspected it’s going to take up to 7 business to reflect into your checking account we actually try hard to form our customers satisfied

Notes

All the sale items is final sale which does not allow refunds or returns

 

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

https://bambowear.com/contact-us/

Email: [email protected]

Phone: +1 877-400-0585

Mailbox: 12540 SW Leveton Dr., #F6748 Tualatin, Oregon (OR) 97062 USA

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