Frequently asked Questions
Thank you for visiting Bambowear.com
Q: Do I need to sign up?
No! You don’t have to sign up before you can place an order with us; all you need to do is visit Bambowear.com and browser the product available.
Q: How do I choose my size?
Sizing varies between our items; there is size chart for all product on the website please kindly look. Send us a note at email@example.com if you’re not sure which size will work best for you.
Q: What are the accepted payment methods?
We accept PayPal, MasterCard, Visa, Discovery Network, and American Express as our payment method. We promise to add more payment method in future.
Q: How can I track my order?
Items can be tracked by returning to your Order Confirmation page and following the link to USPS or other logistic companies.
Some packages that originate from an International warehouse, will only have tracking updates after reaching your domestic postal service.
If it has been over a week with no tracking update, this is likely the case with your package. It is nothing to be alarmed about and delivery will still occur within the estimated timeframe 99% of the time.
Any tracking questions can also be directed to firstname.lastname@example.org.
Q: How will I know if my order is received?
You will get an email from us that your order has been received after making payment but that doesn’t confirm that your order is accepted. We’ll only clear your order after the item is located, your delivery address is verified, and your credit card details have been approved.
Q: What is the return policy?
The return policy is part of the Terms & Conditions of the company. At Bambowear.com, we offer 14 days easy return. If you are not satisfied with your purchase, just return it for a refund.
Q: Can I cancel my order?
An order can only be canceled if the shipment is not yet confirmed. Please contact consumer support at email@example.com and speak to our agents, they will be happy to help you and process your refund.
Q: How do I give feedback?
If you bought a product on Bambowear.com and desired to give feedback, we would love to hear your success story and comments. Just use our “Feedback” page and publish your story.
Q: Can you keep me up-to-date on the latest product available
Yes! Just sign up for our newsletter and you can opt-out again if you want. Each e-mail we sent to our customers has an unsubscribe option located at the end of the newsletter.
Q: What if an item is out of stock?
At Bambowear.com, once an item is sold out, it’s taken from the website at the earliest opportunity. If that your order is out of stock, the price is higher or subjected to a delay; we’ll contact you via the email you provide when placing the order.
Q: What if I later realize my details are incorrect?
Please contact us at firstname.lastname@example.org and include your order number with the correct details, if you notice that your details are incorrect after placing the order.
Q: How long does it take my package to arrive?
We offer free shipping on our product, and we provide an estimated delivery time of 1 to 3 working days. We’ll add the tracking details to your order information so that you can follow your package wherever and whenever you want.
Q: What if my item came defective?
On the rare incident that your item is damaged when it arrives at your shipping location, be rest assured that we would do all we can to help resolve the issue to your satisfaction. We’ll give you a refund or partial refund/replacement. To start a case, please contact us at email@example.com with your full name, order confirmation number, phone number, as well as a brief description of the issue/damaged item.
Q. I am a little hesitant to provide payment info online, how secure is your site?
Bambowear.com guarantees compliance with all 6 Payment Card Industry Data Security Standard (PCI DSS) categories:
Maintain a Secure network
Protect Cardholder Data
Maintain a Vulnerability Management Program
Implement Strong Access Control Measures
Regularly Monitor and Test Networks
Maintain an Information Security Policy
If you have any questions, feel free to contact us at:
Phone number (United States): +1 877-400-0585
Mailbox: 12540 SW Leveton Dr., #F6748 Tualatin, Oregon (OR) 97062 United States
Office Address: A1 Vinhomes Gardenia, Ham Nghi Ward, Cau Dien, Tu Liem, Hanoi, Vietnam 100000
Warehouse: 14460 Myford Rd, Irvine, CA 92606 United States