Frequently Asked Questions

No! You don’t have to sign up before you can place an order with us; all you need to do is visit bambowear.com and browser the product available.

Sizing varies between our items; there is size chart for all product on the website please kindly look. Send us a note at [email protected] if you’re not sure which size will work best for you

At Bambowear.com, we accept PayPal, MasterCard, Visa, Discovery Network, and American Express as our payment method. We promise to add more payment method in future.

Items can be tracked by returning to your Order Confirmation page and following the link to USPS or other logistic companies.

Some packages that originate from an International warehouse, will only have tracking updates after reaching your domestic postal service.

If it has been over a week with no tracking update, this is likely the case with your package. It is nothing to be alarmed about and delivery will still occur within the estimated timeframe 99% of the time.

Any tracking questions can also be directed to [email protected]

You will get an email from us that your order has been received after making payment but that doesn’t confirm that your order is accepted. We’ll only clear your order after the item is located, your delivery address is verified, and your credit card details have been approved.

If you are not satisfied or do not want to receive your product, you can request a refund within 14 days. Details of return and refund policy:

https://bambowear.com/return-refund-policy/

An order can only be canceled if the shipment is not yet confirmed. Please contact consumer support at [email protected] and speak to our agents, they will be happy to help you and process your refund.

If you bought a product on Bambowear.com and desired to give feedback, we would love to hear your success story and comments. Just use our “Feedback” page and publish your story.

Yes! Just sign up for our newsletter and you can opt-out again if you want. Each e-mail we sent to our customers has an unsubscribe option located at the end of the newsletter.

At Bambowear.com, once an item is sold out, it’s taken from the website at the earliest opportunity. If that your order is out of stock, the price is higher or subjected to a delay. We’ll contact you via the email you provide when placing the order.

Please contact us at [email protected] and include your order number with the correct details, if you notice that your details are incorrect after placing the order.

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Estimated delivery time across the US: 1 to 3 business days.

On the rare incident that your item is damaged when it arrives at your shipping location, be rest assured that we would do all we can to help resolve the issue to your satisfaction. We’ll give you a refund or partial refund/replacement. To start a case, please contact us at [email protected] with your full name, order confirmation number, phone number, as well as a brief description of the issue/damaged item.

Bambowear.com guarantees compliance with all 6 Payment Card Industry Data Security Standard (PCI DSS) categories:

  • Maintain a Secure network
  • Protect Cardholder Data
  • Maintain a Vulnerability Management Program
  • Implement Strong Access Control Measures
  • Regularly Monitor and Test Networks
  • Maintain an Information Security Policy

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