FAQ - Frequently Asked Questions

Please wait 2-5 days after placing your order or contact us by email:

[email protected]

Our products are delivered separately according to your order. If, for example, it contains goods from two different warehouses, then there will be two deliveries. The rest of the order will probably arrive soon.

We are sorry to hear that. Simply send a photo of the damaged item to the email address: support@bambowear.com, and we will send you a similar replacement item as soon as possible.

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at all times. If you still think you need help tracking the package or would like to inquire about it, please contact us by email at: support@bambowear.com

We do our best to resolve any issues our customers have with their products online. If you still want a refund for your order, we can of course make the payment, if the complaint is made within 30 days from the date of order and the affected product (s) are not sold. For more information, learn more about reimbursement guidelines.

Addresses

Operations Headquarters:

VN: Khoi 5 TT.Phu Yen, Phu Yen, Son La Province 34000 Vietnam

US Warehouse & Mail address:

USA: 12540 SW Leveton Dr., #F6748 Tualatin, Oregon (OR) 97062 USA

Phone

USA: +1 918-947-9189

VN: +84 379-321-047

Online Support

Online Chat – Facebook Messenger

https://www.facebook.com/bambowearstore

Email: [email protected]

Working time

Monday-Friday 9:00am – 7:00pm EST

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